RETURN POLICY OF SAHARA AGATE EXPORTS

At Sahara Agate Exports, we take great pride in providing high-quality gemstones, agate products and jewelry. Each piece is carefully crafted and inspected to ensure customer satisfaction. However, we understand that there may be instances where you need to return or exchange a product.

 

Returns

  • Returns are accepted only in the case of damaged, defective, or incorrect items delivered.
  • Customers must notify us within 7 days of receiving the product to request a return.
  • The product must be unused, unworn, and in its original packaging with tags/labels intact.
  • Customized or personalized items cannot be returned unless they arrive damaged or defective.

 

Refunds

  • Once we receive and inspect the returned product, we will notify you regarding the status of your refund.
  • Approved refunds will be processed within 7–10 business days and credited to your original method of payment.
  • Shipping charges are non-refundable, unless the return is due to our error (wrong or damaged item).

 

Exchanges

  • If you received a defective or incorrect item, you may request an exchange for the same product or another item of equal value.
  • Exchanges are subject to product availability.

 

Return Shipping

  • Customers are responsible for the return shipping costs unless the return is due to an error on our part.
  • We recommend using a trackable shipping service to ensure the safe delivery of returned items.

 

Non-Returnable Items

  • Customized or engraved products.
  • Clearance or discounted items.
  • Used or damaged products not caused by shipping or manufacturing defects.