Shipping Policy for Sahara Agate

1. Processing Time

• Orders are processed within 1–3 business days (excluding weekends and holidays) after payment confirmation.

• You will receive a confirmation email when your order is shipped, along with tracking information (if available).

2. Shipping Methods & Delivery Time

We offer the following shipping options (these may vary depending on your location):

*Delivery times are estimates and commence from the date of shipping, not from the date of order.

3. Shipping Costs

• Shipping costs will be calculated based on the weight, dimensions, and destination of your order at checkout.

• In some cases, we may offer free shipping for orders above a threshold (e.g. INR 999) — this will be displayed at checkout if applicable.

• Any customs, duties, or import taxes for international orders are the responsibility of the recipient.

4. Shipment Tracking

• Once your order is shipped, you will receive a tracking number by email (if tracking is available with the courier).

• You can use this tracking number on the courier’s website to follow the status of your delivery.

• If tracking is unavailable, you’ll be notified and we’ll try to provide status updates manually on request.

5. Customs, Duties & Taxes (International Orders)

• For international orders, the recipient is responsible for all import duties, taxes, and customs clearance fees.

• We are not responsible for delays caused by customs.

• Please check with your local customs office for details on customs policies in your country.

6. Shipping Address

• Please provide a complete and accurate shipping address at checkout.

• We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

• If a package is returned to us due to an address error, you may be liable for additional shipping charges to re-ship it.

7. Lost, Delayed, or Damaged Shipments

• In the event your order is delayed beyond the expected delivery window, contact us at [your support email] to investigate the matter.

• If your package is lost or damaged, file a claim with the courier and also notify us. We will assist you in that process.

• We may send a replacement or refund for lost/damaged items, depending on the circumstances and proof submitted (photos, courier report, etc.).

8. Shipment Holds & Restrictions

• We do not ship to P.O. Boxes or military APO/FPO addresses, unless otherwise specified.

• Some items may be subject to shipping restrictions or bans depending on destination country laws (e.g. certain stones or minerals may be regulated).

• If your order cannot be shipped to your address, we will let you know and offer alternatives (e.g. cancel, refund, or ship via a different method).

9. Changes to Shipping Policy

• Sahara Agate reserves the right to modify this Shipping Policy at any time.

• Changes will be effective immediately upon posting to our website.

• It is your responsibility to review this policy periodically.